Privacy Policy
Dubai Chocola – Privacy Policy
At Dubai Chocola, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit www.dubaichocola.com (the "Site").
1. Who We Are
Dubai Chocola LLC is a luxury chocolate brand based in Dubai, UAE, offering handcrafted Middle Eastern-inspired chocolates for customers worldwide.
🌐 Website: www.dubaichocola.com
📧 Contact Email: contact@dubaichocola.com
2. Information We Collect
When you interact with our website, we may collect the following data:
✅ Personal Information (e.g., name, email, shipping address, phone number) when you place an order, register an account, or contact us.
✅ Payment Details (processed securely through third-party payment gateways like Shopify Payments, PayPal, or Stripe).
✅ Browsing Data & Cookies (to enhance user experience and track website analytics).
✅ Marketing Preferences (if you subscribe to our newsletter or SMS updates).
3. How We Use Your Data
We collect and use your data to:
🔹 Process orders & deliveries
🔹 Provide customer support
🔹 Send order confirmations & shipping updates
🔹 Improve website functionality & user experience
🔹 Send promotional emails & SMS (only with your consent)
🔹 Prevent fraudulent transactions & ensure security
4. Cookies & Tracking Technologies
We use cookies to:
🍪 Enhance shopping experience (remember cart items, login sessions).
📊 Analyze website traffic (Google Analytics, Shopify Insights).
📩 Send personalized offers (if you opt-in to marketing emails & SMS).
You can disable cookies in your browser settings, but this may affect website functionality.
5. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the third-party website directly, meaning:
✅ These sites may collect data about you.
✅ They may track interactions, including if you're logged into an account on their site.
6. Who We Share Your Data With
We do not sell or trade your data. However, we may share information with:
🔹 Payment Processors (e.g., Shopify Payments, Stripe, PayPal) to securely process transactions.
🔹 Shipping Providers (e.g., DHL, FedEx, local couriers) to fulfill orders.
🔹 Analytics & Marketing Partners (e.g., Google Analytics, Facebook Ads) to improve user experience.
🔹 Legal Authorities if required by law for fraud prevention or security.
If you request a password reset, your IP address will be included in the reset email.
7. Data Retention – How Long We Keep Your Data
📌 Order & Account Data – Retained as long as you have an account with us.
📌 Comments & Reviews – Retained indefinitely for customer interaction.
📌 Marketing Data – Retained until you opt out of newsletters or SMS.
You can request data deletion at any time (see Section 8).
8. Your Rights Over Your Data
You have the right to:
✔️ Request a copy of the personal data we store.
✔️ Correct or update inaccurate information.
✔️ Request deletion of your personal data (except data required for legal/security reasons).
✔️ Opt out of marketing emails & SMS anytime.
To make a request, email us at contact@dubaichocola.com.
9. Where We Send Your Data
✔️ Comments & interactions may be checked through an automated spam detection service.
✔️ Payment information is encrypted and securely processed by third-party payment gateways.
10. SMS Marketing & Cart Reminders
Dubai Chocola uses cookies to:
📩 Track cart activity (to send cart reminders via SMS).
📊 Optimize personalized SMS offers (only for users who opt in).
🔹 Opting Out: You can unsubscribe from SMS by replying STOP at any time.
🔹 We do not share text message opt-in data with third parties.
11. Security & Data Protection
We implement industry-standard SSL encryption & secure payment processing to protect your data. However, while we take strong security measures, no system is 100% secure.
Protect your account by:
✔️ Using a strong password.
✔️ Avoiding public/shared devices when logging in.
✔️ Keeping your email & login details private.
12. Changes to This Privacy Policy
Dubai Chocola reserves the right to update this Privacy Policy. Any changes will be posted on this page. Your continued use of our site after updates means you accept the revised policy.
13. Contact Us
For any questions or privacy requests, please contact:
📍 Dubai Chocola LLC
📧 Email: contact@dubaichocola.com
🌍 Website: www.dubaichocola.com
